Warranty Policy

Warranty Policy

Last updated: October 9, 2026

At MagoX, we design magnetic phone accessories for everyday use with a focus on quality, reliability, and user experience. MagoX is a brand under SIKAI Global and is operated by SIKAI INT'L TRADING (HK) CO., LIMITED. We stand behind our products and provide limited warranty support for manufacturing-related issues.

1. Warranty Period

Most MagoX products purchased through magox.cn include a 12-month limited warranty from the date of purchase, unless a different warranty period is clearly stated on the applicable product page.

2. What the Warranty Covers

The limited warranty covers confirmed defects in materials or workmanship that occur during normal use within the warranty period, including:

  • Manufacturing defects
  • Material defects
  • Functional issues caused by production problems
  • Structural or assembly issues that are not caused by misuse, accident, modification, or normal wear

Depending on the product and the circumstances, an approved warranty remedy may include troubleshooting, replacement parts, product replacement, or another reasonable solution determined by MagoX Support.

3. What the Warranty Does Not Cover

Unless required by applicable law, the warranty does not cover:

  • Normal wear and tear, scratches, cosmetic damage, discoloration, or aging from regular use
  • Damage caused by drops, impact, accident, misuse, abuse, improper storage, or improper installation
  • Damage caused by unauthorized modification, disassembly, repair, or alteration
  • Damage resulting from use outside the product's stated purpose, instructions, compatibility requirements, or safety limitations
  • Damage caused by liquids, fire, excessive heat, extreme temperatures, chemicals, or other external conditions
  • Loss, theft, or damage to a phone, phone case, power bank, charger, cable, stroller, vehicle, or other third-party device used with the product
  • Products purchased from unauthorized sellers when valid proof of purchase cannot be provided
  • Problems caused solely by incompatibility where the product page correctly stated the applicable compatibility requirements

4. Magnetic Compatibility and Intended Use

Some MagoX products rely on magnetic compatibility between phones, phone cases, magnetic rings, power banks, mounts, or other accessories. Magnetic strength, fit, stability, and usability can vary depending on the device, case thickness, case material, magnetic ring position, installation method, and usage conditions.

Please review the applicable product page and compatibility information before purchase. Unless specifically stated otherwise, MagoX products should not be treated as safety-critical equipment or assumed to be suitable for high-impact sports, extreme vibration, or situations where detachment could cause serious injury or significant property damage.

5. How to Make a Warranty Claim

To request warranty support, contact:

MagoX Support
Email: magox@sikaiglobal.com

Please provide:

  • Your order number
  • The email address used at checkout
  • The product name
  • A clear description of the issue
  • Clear photos or video showing the issue, where applicable
  • Any additional information reasonably requested by our support team

Please do not return a product before receiving return instructions from MagoX Support.

6. Warranty Review and Resolution

We usually reply to warranty requests within 1–3 business days. Additional information, troubleshooting, or product inspection may be required before a final resolution is approved.

If a return is required for a confirmed warranty issue, MagoX will provide return instructions and an appropriate shipping arrangement.

7. Replacement Products or Parts

Where a replacement is approved, the replacement may be new or equivalent in function and condition, depending on availability. Replacement products or parts are covered for the remainder of the original warranty period or any minimum period required by applicable law.

8. Purchases from Other Sales Channels

If you purchased a MagoX product from an authorized third-party marketplace or retailer, warranty support may require proof of purchase and may be subject to the procedures of that sales channel. Please provide the platform name, store name, and order number when contacting us.

9. Consumer Rights

This limited warranty is provided in addition to any mandatory consumer rights available under applicable law and does not limit or replace those rights.

10. Contact Us

MagoX Support
Email: magox@sikaiglobal.com
Website: https://magox.cn