Warranty Policy

Last updated: July 21, 2026

MagoX provides a 12-month limited warranty for eligible products purchased through the MagoX online store. This policy explains the warranty period, coverage, exclusions, and how to request support.

Warranty Period

The limited warranty lasts for 12 months from the date of delivery.

What This Warranty Covers

The warranty covers confirmed defects in materials or workmanship that occur during normal use and within the warranty period.

Depending on the product and circumstances, an approved remedy may include troubleshooting, a replacement part, replacement product, or another reasonable solution determined by MagoX Support.

What This Warranty Does Not Cover

Unless required by applicable law, the warranty does not cover:

  • Normal wear and tear, cosmetic changes, scratches, discoloration, or aging from regular use
  • Damage caused by accident, drops, impact, misuse, abuse, improper storage, or improper installation
  • Damage caused by unauthorized modification, disassembly, or repair
  • Use outside the product's stated purpose, instructions, compatibility, or safety limitations
  • Damage caused by liquids, fire, extreme temperatures, chemicals, or other external conditions
  • Loss, theft, or damage to a phone, power bank, charger, cable, or other device used with the product
  • Products purchased from an unauthorized seller when valid proof of purchase cannot be provided

Compatibility and Use

Please review the product page and compatibility information before ordering. MagoX products are designed for the use cases stated on their product pages. Unless specifically stated, they are not intended for running, cycling, jumping, high-impact sports, or unsafe mounting situations.

How to Make a Warranty Claim

Contact magox@sikaiglobal.com and provide:

  • Your order number
  • The email address used at checkout
  • The product name
  • A clear description of the issue
  • Clear photos or video showing the issue

Please do not return a product before receiving instructions from MagoX Support.

Review and Resolution

Once all required information has been received, warranty requests are normally reviewed within 3–10 business days. Additional information or return inspection may be required before a final resolution is approved.

If a return is required for a confirmed warranty issue, MagoX will provide return instructions and an appropriate shipping arrangement.

Replacement Products

A replacement may be new or equivalent in function and condition, depending on availability. Replacement products or parts are covered for the remainder of the original warranty period or the minimum period required by applicable law.

Consumer Rights

This limited warranty is provided in addition to any mandatory consumer rights available under applicable law and does not limit those rights.

Contact

MagoX Support
magox@sikaiglobal.com