Shipping policy
Last updated: July 21, 2026
Thank you for shopping with MagoX. This policy explains order processing, free shipping, estimated delivery times, tracking, and delivery support for orders placed through our online store.
Free Shipping
Free standard shipping is provided for all orders to destinations currently supported at checkout. If a destination cannot be selected during checkout, shipping is not currently available to that location.
Order Processing Time
Most orders are processed within 1–3 business days after payment is confirmed. Processing time may vary during weekends, public holidays, promotional periods, peak seasons, product launches, or when additional order verification is required.
Processing time is separate from delivery time. You will receive a shipping confirmation when your order has been dispatched, where available.
Estimated Delivery Time
Estimated delivery time begins after dispatch and depends on the destination, local logistics conditions, customs clearance, weather, carrier operations, and other factors beyond our reasonable control.
- United States: usually 7–15 business days after dispatch
- United Kingdom: usually 7–15 business days after dispatch
- Canada: usually 8–18 business days after dispatch
- Australia: usually 8–18 business days after dispatch
- Other supported regions: the estimated delivery time will be shown at checkout when available or may be confirmed by MagoX Support
These timeframes are estimates and are not guaranteed delivery dates.
Shipping Regions
MagoX ships internationally to selected countries and regions. Available destinations are determined by the active market and shipping settings shown at checkout.
If your location is unavailable during checkout, shipping is not currently supported for that destination.
Order Tracking
Once your order has shipped, tracking information will be provided by email when available. Please allow time for tracking updates to appear after the carrier receives the package.
Some international shipments may be transferred to a local delivery provider. In that case, a local tracking number may be issued during transit.
Incorrect or Incomplete Shipping Information
Please check your name, shipping address, postal code, phone number, and email address before placing your order. Contact us as soon as possible if you notice an error.
We will try to assist before dispatch, but we cannot guarantee that an address can be changed after an order has entered processing or has shipped. MagoX is not responsible for delays, failed delivery, or additional costs caused by incorrect or incomplete information supplied by the customer.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country or region. Unless explicitly included at checkout, these charges are the customer’s responsibility and are not shipping fees charged by MagoX.
Delayed, Lost, Damaged, or Marked-Delivered Packages
If your package is significantly delayed, lost, damaged in transit, or marked as delivered but not received, contact MagoX Support at magox@sikaiglobal.com.
Please include your order number, the email address used at checkout, and any relevant photos or tracking screenshots. We will review the case with the carrier and provide the available resolution.
Contact
MagoX Support
Email: magox@sikaiglobal.com