Shipping policy

Last updated: October 9, 2026

This Shipping Policy applies to orders placed through magox.cn.

MagoX is operated by SIKAI INT'L TRADING (HK) CO., LIMITED.

1. Shipping Availability

MagoX ships to selected countries and regions.

The currently available shipping destinations are determined by the active markets and shipping settings shown at checkout.

If your destination cannot be selected at checkout, we are currently unable to ship to that location.

2. Standard Shipping

Free standard shipping is available for eligible orders and destinations currently supported by the store, unless otherwise stated at checkout.

3. Order Processing Time

Most orders are processed within 1–3 business days after payment confirmation.

Processing may take longer during:

Weekends
Public holidays
Major promotional periods
New product launches
Peak shopping seasons
Payment verification
Address verification
Unexpected inventory or operational delays

Processing time is separate from shipping transit time.

4. Estimated Delivery Times

Delivery times depend on destination, carrier, customs clearance, local delivery networks, weather, peak season volume, and other factors.

Standard international delivery commonly takes approximately 8–21 business days after dispatch, although some destinations may be faster or slower.

Any delivery estimate shown at checkout, on the product page, or in a shipping notification is an estimate and not a guaranteed delivery date unless explicitly stated.

5. Tracking

Tracking information will normally be provided after your order is dispatched, where tracking is available.

Tracking information may take several business days to update after shipment.

International shipments may be transferred to a local delivery carrier, and a new local tracking number may be issued.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please verify:

Recipient name
Street address
Apartment or unit number
City
State or province
Postal code
Country
Phone number where required

We cannot guarantee address changes after the order enters fulfillment or shipment.

7. Customs, Duties, VAT, and Import Charges

International orders may be subject to customs duties, VAT, import taxes, brokerage charges, or other fees imposed by the destination country or carrier.

Unless explicitly included at checkout, such charges are the responsibility of the recipient and are not shipping fees charged by MagoX.

8. Delayed Shipments

International deliveries may be delayed because of:

Customs inspection
Carrier congestion
Weather
Public holidays
Remote-area delivery
Incorrect address information
Local delivery restrictions

If your shipment is significantly delayed, please contact us.

9. Lost Packages

If your package appears lost, contact MagoX Support with your order number and tracking information.

We may open an investigation with the carrier before issuing a replacement or refund.

10. Packages Marked Delivered but Not Received

If tracking shows "delivered" but you cannot find the package, please:

Check with household members
Check with neighbors
Check building reception or parcel lockers
Contact the local carrier
Contact MagoX Support if the package is still missing

11. Damaged Packages

If your package arrives damaged, please retain the packaging and send us photos of the product, packaging, and shipping label.

12. Returned-to-Sender Shipments

Packages may be returned to sender because of:

Incorrect address
Failed delivery attempts
Unclaimed packages
Customs rejection
Carrier restrictions

Additional shipping charges may apply for reshipment when the return was caused by incorrect information or failure to collect the package, unless applicable law requires otherwise.

13. Contact

MagoX Support
Email: magox@sikaiglobal.com
Website: https://magox.cn

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