Refund policy

Last updated: October 9, 2026

We want you to be satisfied with your purchase from MagoX. This Return & Refund Policy explains the conditions for returns, exchanges, refunds, damaged items, defective products, incorrect orders, and cancellations for purchases made through magox.cn.

MagoX is a brand under SIKAI Global and is operated by SIKAI INT'L TRADING (HK) CO., LIMITED.

1. 30-Day Return Window

You may request a return within 30 days after receiving your order.

To be eligible for a return, the product should normally be:

  • Unused or in substantially original condition
  • Free from damage caused by misuse, improper installation, modification, or accident
  • Returned with the original packaging where reasonably possible
  • Returned with all included accessories, parts, manuals, and components

We may request photos, videos, packaging images, order information, or other reasonable evidence before approving a return.

2. How to Request a Return

Before returning any product, please contact MagoX Support at:

magox@sikaiglobal.com

Please include:

  • Your order number
  • The email address used at checkout
  • The product involved
  • The reason for your request
  • Photos or video if the product is damaged, defective, incorrect, or has a compatibility issue

Please do not send products back before receiving return instructions. Unauthorized returns may be delayed or refused where permitted by applicable law.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible and preferably within 7 days after delivery.

Please provide clear photos of:

  • The product
  • The outer packaging
  • The shipping label
  • The damaged or defective area

After verification, we may provide an appropriate solution such as replacement, reshipment, partial refund, full refund, or another reasonable remedy.

4. Compatibility-Related Returns

Some MagoX products rely on magnetic compatibility between phones, phone cases, accessories, mounts, or power banks.

Customers are responsible for reviewing compatibility information shown on the product page before ordering.

If the product page contained incorrect or misleading compatibility information, we will review the case and provide an appropriate resolution.

If compatibility information was correctly stated but the customer selected an incompatible device, case, or accessory combination, return shipping costs may be the customer's responsibility unless otherwise required by law.

5. Return Shipping Costs

If a return is caused by a confirmed product defect, shipping damage, incorrect item, missing item, or fulfillment error by MagoX, we will normally cover reasonable return shipping costs where a return is required.

For returns due to personal preference, accidental ordering, change of mind, or correctly disclosed compatibility limitations, return shipping costs are normally the customer's responsibility unless required otherwise by applicable law.

6. Refunds

Once a returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method.

After we issue a refund, your bank, card issuer, PayPal, Apple Pay, Google Pay, or other payment provider may require additional processing time before the refund appears in your account.

MagoX does not control payment provider processing times.

7. Exchanges

Exchanges are subject to product availability.

If the requested replacement product is unavailable, we may offer an alternative, store credit where legally permitted, or a refund.

8. Non-Returnable Items

Unless required by applicable law, returns may not be accepted for:

  • Products damaged by misuse, accident, improper installation, modification, or unauthorized repair
  • Products showing excessive wear or intentional damage
  • Items missing essential parts or accessories
  • Gift cards
  • Items clearly marked as final sale
  • Products returned outside the applicable return period

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We will try to assist, but cancellation cannot be guaranteed after the order has entered processing, fulfillment, or shipment.

10. Customs Duties and Third-Party Fees

Customs duties, import taxes, VAT, brokerage fees, and similar charges collected by governments, carriers, or third parties are generally not refundable by MagoX, unless required by applicable law or unless the charge was incorrectly collected by us.

11. Consumer Rights

This policy does not limit or exclude any mandatory rights you may have under applicable consumer protection laws.

12. Payment Statement Notice

MagoX is operated by SIKAI INT'L TRADING (HK) CO., LIMITED. Transactions or refunds may appear on your payment statement under MagoX, SIKAI, SIKAI Global, the operating company name, or the applicable payment provider.

13. Contact

MagoX Support
Email: magox@sikaiglobal.com
Website: https://magox.cn