Refund policy
Last updated: July 21, 2026
We want you to be satisfied with your MagoX order. This policy explains return, exchange, and refund requests for purchases made through the MagoX online store.
30-Day Return and Exchange Window
You may request a return or exchange within 30 days after receiving your order.
To be eligible, the item should be unused, in its original condition, and returned with its original packaging and included accessories. We may request photos or other information to verify the condition and the reason for the request.
How to Submit a Request
Email magox@sikaiglobal.com and include:
- Your order number
- The email address used at checkout
- The product and quantity involved
- The reason for the return or exchange
- Clear photos or video when the item is damaged, defective, incorrect, or incompatible
Please do not send an item back before receiving return instructions from MagoX Support. Returns sent without authorization may be delayed or rejected.
Request Processing Time
Once all required information has been received, return and exchange requests are normally reviewed and processed within 3–10 business days.
If a physical return is required, final refund approval may occur after the returned item is received and inspected. The 3–10 business day review period does not include return transit time or the additional time a bank or payment provider may need to post an approved refund.
Return Shipping Costs
If the return or exchange is caused by a confirmed product defect, damage in transit, incorrect item, or MagoX fulfillment error, MagoX will provide an appropriate resolution and cover reasonable return shipping costs when a return is required.
For returns based on preference, accidental ordering, or compatibility information that was correctly stated on the product page, the customer is responsible for return shipping costs unless otherwise agreed in writing by MagoX Support.
Original standard shipping is free and therefore no original shipping fee is deducted from an approved refund. Expedited shipping charges, customs duties, taxes, or fees paid to third parties are not refundable unless required by applicable law.
Refunds
After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method.
After MagoX issues a refund, your bank, card issuer, PayPal, Apple Pay, Google Pay, or other payment provider may require additional processing time before the funds appear. This posting time is controlled by the payment provider.
Exchanges
Approved exchanges depend on product availability. If the requested replacement is unavailable, we may offer an alternative product or a refund. Replacement shipping arrangements will be confirmed by MagoX Support.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as possible and preferably within 7 days of delivery.
Include clear photos of the item, packaging, and shipping label so we can assess the issue promptly.
Non-Returnable Items
Unless required by applicable law, returns may not be accepted for:
- Items damaged through misuse, improper installation, modification, accident, or normal wear and tear
- Items missing original packaging, accessories, or essential components
- Personalized or custom-made items after production has begun
- Gift cards
- Items clearly marked as final sale
Cancellations
Contact us immediately if you need to cancel an order. We will try to assist, but cancellation cannot be guaranteed once processing or shipment has begun.
Consumer Rights
This policy does not limit any mandatory consumer rights available under applicable law.
Payment Statement Notice
MagoX is part of the SIKAI brand family. A payment or refund may appear as “SIKAI” or a related SIKAI company name on your payment statement.
Contact
MagoX Support
Email: magox@sikaiglobal.com