Terms of service

Last updated: October 9, 2026

This website is operated for MagoX, a brand under SIKAI Global. The online store at magox.cn is operated by SIKAI INT'L TRADING (HK) CO., LIMITED.

Throughout this website, the terms “MagoX,” “we,” “us,” and “our” refer to MagoX and, where applicable, SIKAI INT'L TRADING (HK) CO., LIMITED.

MagoX offers this website, including all information, tools, products, services, and content available through this site, conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.

By visiting our website, purchasing a product, creating an account, contacting us, or otherwise using our services, you engage in our “Service” and agree to be bound by these Terms of Service.

These Terms apply to all users of the website, including browsers, customers, merchants, contributors, and other visitors.

Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you should not use the website or purchase products through the Service.

Our online store is hosted by Shopify, which provides the e-commerce infrastructure that allows us to offer products and services online.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, country, or jurisdiction of residence, or that you have the legal authority to permit any minor dependents under your responsibility to use this website.

You may not use our products, website, or services for any illegal, unauthorized, fraudulent, or abusive purpose.

You must not violate any applicable laws in your jurisdiction, including intellectual property, consumer protection, privacy, export control, sanctions, or electronic commerce laws.

You must not transmit viruses, worms, malware, destructive code, or other harmful technology through the website.

A material violation of these Terms may result in suspension or termination of access to the Service.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse or limit Service where reasonably necessary, including for fraud prevention, legal compliance, payment security, misuse of promotions, abuse of return policies, or other legitimate business reasons.

You understand that information submitted through the website, excluding protected payment information, may be transmitted across multiple networks and adapted to technical requirements.

Payment card information is handled through supported payment providers and is encrypted during transmission according to their applicable security standards.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, scrape, or commercially use any portion of the Service without our prior written permission.

Headings in these Terms are provided for convenience and do not affect the interpretation of the Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We make reasonable efforts to provide accurate and current information regarding products, compatibility, specifications, prices, shipping, availability, and other store content.

However, website information may occasionally contain typographical errors, outdated content, inaccuracies, or omissions.

Information provided on this website is for general shopping and product information purposes and should be reviewed together with the specific product page and applicable instructions.

We reserve the right to correct, update, or modify information where reasonably necessary.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Product prices, discounts, promotions, features, availability, and other aspects of the Service may change without prior notice, subject to applicable law.

We may modify, suspend, or discontinue all or part of the Service where reasonably necessary.

We are not responsible for losses caused solely by lawful price changes, discontinued products, or Service modifications, except where applicable consumer law provides otherwise.

SECTION 5 - PRODUCTS AND SERVICES

Certain products may be available exclusively through the website and may be available only in limited quantities.

Returns and exchanges are governed by our Return & Refund Policy.

We make reasonable efforts to display product colors, finishes, materials, shapes, and details accurately.

However, actual product appearance may vary slightly because of:

  • Display settings
  • Photography and lighting
  • Manufacturing tolerances
  • Production batches
  • Packaging updates

We may limit product sales by person, order, region, market, shipping destination, or other reasonable criteria.

Product descriptions, specifications, pricing, packaging, and availability may be updated from time to time.

SECTION 6 - MAGNETIC PRODUCT COMPATIBILITY

MagoX products include magnetic phone accessories and related lifestyle products whose performance may depend on compatibility between phones, phone cases, magnetic rings, power banks, mounts, and other accessories.

Magnetic strength, fit, stability, alignment, and usability may vary depending on factors such as:

  • Phone model
  • Phone case thickness
  • Phone case material
  • Magnetic ring placement
  • Accessory design
  • Surface conditions
  • Installation method
  • Device weight

Customers are responsible for reviewing compatibility information shown on the applicable product page before purchase.

References to third-party devices or brands are provided only to describe compatibility and do not imply sponsorship, endorsement, or affiliation unless expressly stated.

SECTION 7 - PRODUCT USE AND SAFETY

MagoX products are primarily designed for everyday uses such as:

  • Phone holding
  • Phone standing
  • Magnetic connection
  • Compatible phone and power bank setups
  • Desk use
  • Travel
  • Daily carry
  • Compatible stroller or lifestyle setups where expressly shown

Unless specifically stated otherwise on the product page, MagoX products should not be treated as safety-critical equipment.

They should not be assumed to be suitable for high-impact sports, extreme vibration, hazardous mounting situations, or circumstances where detachment could result in serious injury or significant property damage.

Customers should use products according to the applicable instructions and exercise reasonable care.

SECTION 8 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, hold, or cancel an order where reasonably necessary.

This may include orders affected by:

  • Suspected fraud
  • Payment failure
  • Incorrect account information
  • Incorrect pricing
  • Inventory errors
  • Shipping restrictions
  • Duplicate or abusive orders
  • Sanctions or legal restrictions

If we change or cancel an order, we may attempt to notify you using the email address, phone number, billing details, or other contact information provided with the order.

You agree to provide current, complete, and accurate purchase, billing, shipping, and account information.

SECTION 9 - PAYMENT PROCESSING

Payments are processed through Shopify and supported third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Depending on the payment provider and transaction setup, transactions or refunds may appear on your payment statement under:

  • MagoX
  • SIKAI
  • SIKAI Global
  • SIKAI INT'L TRADING (HK) CO., LIMITED
  • The applicable payment provider

SECTION 10 - SHIPPING AND DELIVERY

Shipping destinations, processing times, delivery estimates, customs information, and tracking are governed by our Shipping Policy.

Unless explicitly guaranteed in writing, shipping and delivery dates are estimates and may be affected by carriers, customs, weather, local delivery networks, holidays, or other circumstances outside our reasonable control.

SECTION 11 - RETURNS, REFUNDS, AND WARRANTY

Returns, refunds, damaged products, incorrect products, cancellations, and exchanges are governed by our Return & Refund Policy.

Eligible MagoX products may also be covered by our separate Warranty Policy.

Warranty support does not replace mandatory consumer rights provided by applicable law.

SECTION 12 - OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to tools or services offered by third parties over which we do not have full control.

Such services may be provided on an “as available” basis and may be subject to separate terms and privacy policies.

Your use of third-party tools is at your own discretion, subject to any rights that cannot legally be excluded.

SECTION 13 - THIRD-PARTY LINKS

Our website may include links to third-party websites, services, payment providers, social media platforms, logistics services, or other external resources.

We do not control third-party websites and are not responsible for their content, security, availability, or policies.

You should review the relevant terms and policies before using third-party services.

SECTION 14 - USER COMMENTS, REVIEWS, AND OTHER SUBMISSIONS

If you submit reviews, feedback, comments, photos, videos, suggestions, or other materials, you confirm that you have the right to provide that content.

You must not submit content that:

  • Violates intellectual property rights
  • Violates privacy rights
  • Contains illegal material
  • Contains malware
  • Is fraudulent or misleading
  • Is abusive, threatening, or defamatory

We may moderate or remove content where reasonably necessary to protect users, comply with law, or maintain the Service.

SECTION 15 - PERSONAL INFORMATION

Personal information submitted through the store is handled according to our Privacy Policy.

Please review the Privacy Policy for information about data collection, cookies, third-party service providers, international data transfers, and privacy rights.

SECTION 16 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, website information may contain errors relating to product descriptions, pricing, promotions, shipping charges, transit times, availability, compatibility, or other information.

We reserve the right to correct errors, update information, or cancel orders affected by obvious errors where permitted by law.

SECTION 17 - PROHIBITED USES

In addition to other restrictions in these Terms, you may not use the website or Service:

  • For unlawful purposes
  • To encourage unlawful activity
  • To violate applicable laws or regulations
  • To infringe intellectual property rights
  • To harass, abuse, threaten, or defame others
  • To submit false or misleading information
  • To distribute viruses, malware, or malicious code
  • To collect personal information unlawfully
  • To spam, phish, scrape, crawl, or attack the website
  • To interfere with website security
  • To abuse discounts, promotions, returns, or chargeback systems

We may suspend or terminate access for prohibited use.

SECTION 18 - DISCLAIMER OF WARRANTIES

We do not guarantee that the website or Service will always be uninterrupted, error-free, or available at all times.

Except for express warranties provided in our Warranty Policy and any warranties required by applicable law, products and services are provided subject to the terms stated on the applicable product page.

Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot legally be excluded.

SECTION 19 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, MagoX, SIKAI INT'L TRADING (HK) CO., LIMITED, and their affiliates, directors, officers, employees, agents, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of the website, products, delivery services, or third-party services.

This may include, where legally permitted:

  • Lost profits
  • Lost revenue
  • Loss of data
  • Loss of business opportunity
  • Indirect replacement costs

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

SECTION 20 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless MagoX, SIKAI INT'L TRADING (HK) CO., LIMITED, and their affiliates from third-party claims resulting from your material violation of these Terms, unlawful use of the Service, or infringement of another person's rights.

SECTION 21 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue in effect.

SECTION 22 - TERMINATION

These Terms remain effective until terminated by you or by us.

You may stop using the website at any time.

We may suspend or terminate access if we reasonably believe that you have materially violated these Terms, engaged in fraud, abused the Service, or created a legal or security risk.

Obligations that by their nature should survive termination will continue after termination.

SECTION 23 - ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, Warranty Policy, and other policies referenced on the website, constitute the agreement governing your use of the Service.

A failure by us to enforce a provision does not constitute a waiver of that provision.

SECTION 24 - GOVERNING LAW

These Terms and any separate agreements through which we provide the Service are governed by the laws applicable to SIKAI INT'L TRADING (HK) CO., LIMITED and the laws of the Hong Kong Special Administrative Region, without limiting any mandatory consumer protections that apply in your country or region.

SECTION 25 - CHANGES TO THESE TERMS

You can review the latest version of these Terms at any time on this page.

We may update, change, or replace portions of these Terms by posting revised Terms on the website.

Where required by law, we will provide additional notice of material changes.

Continued use of the Service after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by law.

SECTION 26 - CONTACT INFORMATION

Questions about these Terms should be sent to:

MagoX Support
Email: magox@sikaiglobal.com
Website: https://magox.cn

Store operator:
SIKAI INT'L TRADING (HK) CO., LIMITED
Hong Kong SAR