Contact information

Last updated: October 9, 2026

Thank you for visiting MagoX.

MagoX is a brand under SIKAI Global and is operated by SIKAI INT'L TRADING (HK) CO., LIMITED.

Customer Support

For questions about orders, shipping, payments, returns, refunds, compatibility, warranty, product use, or after-sales service, please contact:

MagoX Support
Email: magox@sikaiglobal.com
Website: https://magox.cn

Business Operator

SIKAI INT'L TRADING (HK) CO., LIMITED

Hong Kong SAR

What to Include in Your Message

If your inquiry concerns an order, please include:

  • Your order number
  • The email address used at checkout
  • The product name
  • A clear description of the issue
  • Relevant photos or screenshots if applicable

Support Topics

MagoX Support can assist with:

  • Order status
  • Shipping and tracking
  • Payment issues
  • Returns and refunds
  • Product compatibility
  • Product usage
  • Damaged or defective products
  • Warranty and after-sales support

Payment Statement Notice

Payments or refunds may appear on your bank, card, PayPal, Apple Pay, Google Pay, or other payment statement under MagoX, SIKAI, SIKAI Global, SIKAI INT'L TRADING (HK) CO., LIMITED, or the applicable payment provider.