Privacy policy

Privacy Policy

Last updated: July 2, 2026

This Privacy Policy explains how MagoX collects, uses, discloses, and protects personal information when you visit our website, browse our online store, place an order, contact us, or use our services.

In this policy, “MagoX,” “we,” “us,” and “our” refer to the MagoX online store and related customer service operations. MagoX is part of the SIKAI brand family. For privacy-related questions, you can contact us at:

Email: magox@sikaiglobal.com

1. Information We Collect

We collect personal information that you provide directly to us, information generated when you use our website, and information shared with us by service providers that help us operate our store.

Information you provide to us

When you place an order, create an account, contact us, or interact with our store, we may collect information such as:

  • Your name
  • Email address
  • Shipping and billing address
  • Phone number, if provided
  • Order details and purchase history
  • Payment-related information processed by our payment providers
  • Messages, questions, photos, or other information you send to customer support

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Device type and browser type
  • Pages viewed and links clicked
  • Date and time of your visit
  • Approximate location information based on technical data
  • Cookie and similar tracking information

Information from third-party services

We use Shopify and other service providers to operate our online store, process orders, manage payments, provide customer support, analyze website performance, and improve our services. These providers may share limited information with us as needed to provide their services.

2. How We Use Your Information

We use personal information for the following purposes:

  • To process and fulfill orders
  • To provide order confirmations, shipping updates, and customer service
  • To respond to questions, support requests, returns, or refund inquiries
  • To manage payments, fraud prevention, and security checks
  • To improve our website, products, and customer experience
  • To understand how visitors use our website
  • To send service-related communications
  • To comply with legal, tax, accounting, and regulatory obligations
  • To protect our rights, customers, store, and services

We do not use personal information to make misleading product claims. MagoX products are magnetic lifestyle accessories and are not presented as wireless chargers or universal compatibility devices.

3. Payment Information

Payment information is processed by Shopify Payments, PayPal, credit card networks, or other payment providers available at checkout. We do not store complete credit card numbers on our own systems.

Your payment statement may display “SIKAI” or a related SIKAI company name, depending on the active payment provider and payment setup.

4. Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, analyze traffic, improve performance, support checkout functionality, and provide a better shopping experience.

Cookies may be used for purposes such as:

  • Keeping items in your cart
  • Remembering website preferences
  • Understanding store traffic and page performance
  • Supporting fraud prevention and security
  • Improving website functionality and customer experience

Depending on your location, you may have options to manage cookies through your browser settings, Shopify privacy tools, or cookie consent settings displayed on our website.

5. Sharing Personal Information

We share personal information only when needed to operate our store, provide services, comply with laws, or protect our rights. We may share information with:

  • Shopify, which hosts and powers our online store
  • Payment processors and payment service providers
  • Shipping and logistics providers
  • Customer support tools and communication providers
  • Analytics and website performance service providers
  • Fraud prevention, security, and compliance service providers
  • Professional advisors, such as accounting, legal, or compliance providers
  • Government authorities or law enforcement when required by law

We do not sell personal information in the ordinary meaning of selling customer lists for money. However, certain privacy laws may define “sale,” “sharing,” or “targeted advertising” broadly. If these laws apply to you, you may have the right to opt out of certain data sharing or advertising activities.

6. Advertising and Analytics

We may use analytics or advertising tools to understand website performance, improve product pages, measure marketing effectiveness, and make the store easier to use.

These tools may collect technical information such as device data, browsing behavior, cookies, or similar identifiers. Where required by law, we will provide consent or opt-out options.

7. International Transfers

Because MagoX uses Shopify and other global service providers, your personal information may be processed or stored in countries or regions outside your own. These locations may have different privacy and data protection laws.

Where required, we rely on appropriate safeguards, contractual protections, service provider commitments, or other lawful mechanisms to support the transfer and processing of personal information.

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, accounting, fraud prevention, dispute resolution, and business recordkeeping.

Retention periods may vary depending on the type of information, the reason we collected it, and applicable legal or operational requirements.

9. Security

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no online service, website, or electronic storage method can be guaranteed to be completely secure.

Please keep your account login details secure and contact us if you believe your account or personal information may have been compromised.

10. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

  • The right to access personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of certain personal information
  • The right to object to or restrict certain processing
  • The right to request a copy of your information
  • The right to opt out of certain targeted advertising or data sharing activities
  • The right to withdraw consent where processing is based on consent

To make a privacy request, please contact us at: magox@sikaiglobal.com.

We may need to verify your identity before processing your request. We may also decline or limit a request where permitted or required by law.

11. California and U.S. State Privacy Rights

If you are located in California or another U.S. state with applicable privacy laws, you may have additional rights regarding your personal information, including the right to know, access, correct, delete, or opt out of certain types of data sharing or targeted advertising.

We do not knowingly use sensitive personal information for purposes that require a right to limit under applicable laws unless disclosed at the time of collection or required to provide the service you request.

To submit a request, contact us at: magox@sikaiglobal.com.

12. European Economic Area, United Kingdom, and Similar Regions

If you are located in the European Economic Area, the United Kingdom, or another region with similar privacy laws, we process personal information under lawful bases that may include:

  • Performance of a contract, such as processing and shipping your order
  • Our legitimate interests, such as improving our store and preventing fraud
  • Consent, where required for certain cookies, marketing, or optional processing
  • Compliance with legal obligations

You may have rights to access, correct, delete, restrict, object to processing, or request portability of your personal information, subject to applicable law.

13. Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to review and delete the information where required.

14. Third-Party Links

Our website may contain links to third-party websites, platforms, payment providers, shipping services, or social media pages. We are not responsible for the privacy practices, content, or policies of third-party websites. Please review their privacy policies before providing personal information.

15. Customer Support and User-Submitted Content

If you contact us for support, you may choose to provide order details, product photos, screenshots, compatibility questions, or other information. We use this information to understand your request and provide support.

Please do not send unnecessary sensitive personal information through our contact form or email.

16. Custom Faceplate and Design Requests

If MagoX offers custom faceplate or design-related services in the future, we may collect images, artwork, text, or design instructions that you choose to upload or send to us.

Custom production rules, review timelines, return rules, and usage permissions must be confirmed before public launch or before accepting custom orders. Do not send copyrighted, illegal, harmful, or unauthorized materials.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or Shopify settings. The updated version will be posted on this page with a revised “Last updated” date.

If we make material changes, we may provide additional notice where required by applicable law.

18. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

MagoX Support
Email: magox@sikaiglobal.com