Privacy policy

Last updated: October 9, 2026

This Privacy Policy describes how MagoX collects, uses, discloses, stores, and protects personal information when you visit magox.cn, place an order, contact us, or otherwise use our services.

MagoX is a brand under SIKAI Global and is operated by SIKAI INT'L TRADING (HK) CO., LIMITED.

If you have questions about this Privacy Policy or your personal information, contact us at: magox@sikaiglobal.com.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of information.

Information You Provide

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order information
  • Purchase history
  • Product preferences
  • Customer service messages
  • Photos, videos, screenshots, or other materials you voluntarily submit for support

Payment Information

Payments are processed through Shopify and supported payment service providers.

We generally do not directly store complete payment card numbers on our own systems. Payment providers process payment information according to their own security and privacy practices.

Information Collected Automatically

When you use our website, we or our service providers may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate geographic information derived from technical data
  • Pages viewed
  • Links clicked
  • Session information
  • Referral source
  • Shopping cart activity
  • Cookie and similar technology identifiers

2. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders
  • Process payments
  • Provide order confirmations and shipping updates
  • Provide customer support
  • Process returns, exchanges, refunds, warranty requests, and disputes
  • Detect and prevent fraud, abuse, and unauthorized transactions
  • Maintain website security
  • Improve our products, services, website, and customer experience
  • Analyze store traffic and performance
  • Comply with tax, accounting, legal, regulatory, and recordkeeping obligations
  • Protect our legal rights and those of our customers
  • Send marketing communications where permitted by law and with appropriate consent where required

3. Shopify

Our online store is hosted by Shopify.

Shopify may process personal information in connection with hosting, checkout, fraud prevention, analytics, payment functionality, customer accounts, and other store services.

Shopify's processing of personal information is governed by its own privacy terms and applicable agreements.

4. Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to:

  • Operate the website
  • Maintain shopping cart functionality
  • Remember customer preferences
  • Support checkout
  • Analyze website performance
  • Prevent fraud
  • Measure marketing performance
  • Improve user experience

Depending on your location, you may have the ability to accept, reject, or manage certain non-essential cookies.

5. Sharing Personal Information

We may share personal information with service providers where reasonably necessary to operate our business.

These providers may include:

  • Shopify
  • Payment processors
  • Credit card networks
  • PayPal and other payment providers
  • Shipping carriers
  • Fulfillment partners
  • Logistics providers
  • Customer support providers
  • Analytics providers
  • Fraud prevention and security providers
  • Marketing service providers
  • Professional advisers
  • Government or regulatory authorities where required by law

6. Sale, Sharing, and Targeted Advertising

We do not sell customer lists for money in the ordinary meaning of the word "sell."

However, certain privacy laws define "sale," "sharing," or "targeted advertising" more broadly and may include some advertising or analytics activities.

Where applicable, you may have the right to opt out of certain forms of data sharing, targeted advertising, or profiling.

7. Marketing Communications

Where permitted by law, we may send promotional emails or other marketing messages.

You can unsubscribe from promotional emails by using the unsubscribe link contained in the message or by contacting us.

You may continue to receive transactional communications relating to orders, payments, shipping, returns, refunds, security, and customer support.

8. International Data Transfers

MagoX operates internationally and uses service providers located in multiple countries.

Your information may therefore be processed outside the country or region where you live.

Where required by applicable law, we use appropriate contractual, organizational, or legal safeguards for international data transfers.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Order fulfillment
  • Customer service
  • Accounting
  • Tax compliance
  • Fraud prevention
  • Dispute resolution
  • Legal compliance
  • Business recordkeeping

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no internet transmission, website, database, or storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on your location, you may have rights including:

  • The right to access personal information
  • The right to correct inaccurate information
  • The right to request deletion
  • The right to restrict certain processing
  • The right to object to certain processing
  • The right to data portability
  • The right to withdraw consent
  • The right to opt out of certain targeted advertising or data sharing activities

To exercise a privacy right, contact: magox@sikaiglobal.com.

We may need to verify your identity before processing certain requests.

12. European Economic Area and United Kingdom

Where the GDPR, UK GDPR, or similar laws apply, our legal bases for processing may include:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests
  • Consent

You may also have the right to lodge a complaint with your local data protection authority.

13. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights relating to access, correction, deletion, targeted advertising, sale, sharing, or profiling.

We will process valid requests in accordance with applicable law.

14. Children's Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, service providers, Shopify settings, or applicable law.

The current version will be posted on this page with an updated revision date.

17. Contact Us

MagoX
Operated by SIKAI INT'L TRADING (HK) CO., LIMITED
Email: magox@sikaiglobal.com
Website: https://magox.cn